Contact
One person reads
everything.
There is no routing, no qualification step and no sequence. What you send is read by somebody who could do the work.
A reply within one working day, including when the honest answer is that we are the wrong firm.
Rather find out where you stand first? Run a free assessment →
Write to hello@xonik.com or book a call. Everything is read by a senior practitioner rather than routed through a qualification step, and you get a reply within one working day — including when the answer is that this is not work we should take. There is no sequence attached to contacting us and no follow-up unless you ask for one.
Three ways to reach us
Pick whichever fits.
A call
Thirty minutes. You describe the situation; we say whether it is work we should take, what it would involve, and what we would do first.
Best if you have a problem and are not yet sure what the work is.
Book a timeAn email
A paragraph is enough. What is happening, who it affects, and what you have already tried. We reply with a real answer rather than a request for a call.
Best if you would rather write it down than talk it through.
hello@xonik.comAn assessment
Free, and the result appears before any email field. You get a written finding about your own operation whether or not you contact us afterwards.
Best if you want to know where you stand before speaking to anyone.
Run oneWhat happens next
From the first message.
A person reads it
Somebody who could do the work, not a triage step. If it is straightforward, the reply is the answer rather than a request to book something.
Thirty minutes
At a time you pick. No preparation asked of you and no deck. You talk, we ask, and we say what we think.
Something in writing
What we would do, what it would involve, and what it would cost. Reading it commits you to nothing.
We say no
With the reason, and where possible who would be better. That happens often enough to be worth putting on this page.
Nothing is attached to contacting us. No sequence, no newsletter you did not ask for, no second email a fortnight later checking whether you are still interested. If we do not hear back, we assume you dealt with it and leave you alone.
The form
A paragraph is plenty.
More useful than a form full of fields. Tell us what is happening and we will ask the rest.
What to include
What is happening, who it affects, and what you have already tried. If there is a date something has to be true by, say so — it changes what we would suggest.
You do not need to know what the work is. Working that out is frequently the first useful thing we do.
Where we are
Where we overlap.
North America
Mornings your side, arranged around your calendar rather than ours.
Europe and the UK
Several hours of genuine overlap on an ordinary day, and we shift the start where a client team needs it.
MENA
Full working-day overlap.
Asia-Pacific
Full working-day overlap.
On site
Where an engagement genuinely calls for it — interviews, workshops, or work that cannot be done remotely. Travel is agreed in advance and billed at cost.
Not: a support desk
There is no 24-hour line and no ticket queue. If you need round-the-clock cover for something we built, that is a managed arrangement rather than a phone number.
A fair number of these conversations end with us saying no.
The work is already decided and wants validating. Nobody will own the output. The tool you need exists and costs a fraction of an engagement.
All of those are answers you can get from a thirty-minute call, and getting one costs you half an hour instead of a quarter.
Schedule a call →Questions
Before you write.
What happens if I am not sure this is the right kind of work?
Write anyway — a paragraph on what is happening is enough for us to tell you whether it fits. If it does not, we say so and point you elsewhere where we can, rather than leaving the message unanswered.
Do I need to book a call, or can I just email?
Email is enough on its own. A call is for when the situation is easier to explain out loud than to write down — it is not a required step before we take a written enquiry seriously.
How quickly will I actually hear back?
Within one working day, from a person who could do the work rather than a triage inbox. If a call is the right next step, that gets scheduled within the same reply.
What should I have ready before a call?
Nothing prepared and no deck. Bring the situation as it stands — what is happening, who it affects, and any date it has to be resolved by — and we ask the rest on the call itself.
Will contacting you add me to a mailing list?
No. Nothing is added to a list, and there is no follow-up sequence after a first reply. If we do not hear back from you, we assume it is resolved and leave you alone.
What if the answer is that you cannot take the work?
You still hear that within a working day, with the reason and, where we can, who would be a better fit. Saying no early is part of what this page is for.
Tell us what needs to happen.
Thirty minutes with the person who would lead the work, or a paragraph by email. Either way you hear back within a working day, including when the answer is no.