One observation at a time, usually from something that happened in a conversation that week.

Data & Integration

The field that means three things

Both systems have a field called status. Neither has ever meant the same thing by it.

Aug 28, 2026 3 min read

CRM BILLING FULFILMENT status status status MAPPED ON NAME IS ENGAGED IS INVOICED IS MOVING Same name. Same type. Three different questions.

AI Agents

Who did it

Four agents, one wrong output, and no way to establish which step caused it.

Jul 9, 2026 3 min read

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